Crypto.com® Login issues® | Helping Center Navigating

Troubleshooting Solutions

1. Verify Login Credentials

• Double-check login credentials for accuracy, ensuring that email addresses and passwords are entered correctly.
• If forgotten, use the "Forgot Password" feature to reset the password.

2. Check 2FA Setup

• Ensure that the 2FA device or authentication app is working correctly.
• If using an authentication app, synchronize the time settings and verify that the correct code is being entered.

3. Try Different Browser or Device

• If encountering compatibility issues, try accessing Crypto.com from a different web browser or device.
• Ensure that the browser and device meet Crypto.com's compatibility requirements.

4. Test Network Connection

• Troubleshoot network connectivity issues by checking internet connection stability.
• Try accessing Crypto.com from a different network or using a virtual private network (VPN) if network restrictions are suspected.

5. Complete Verification Requirements

• Check if there are any pending verification requirements for the account and ensure that they are completed.
• Verify identity, address, or other required information as per Crypto.com's verification procedures.